This Shipping Policy outlines how The Collective Supplement Co. (“the Company,” “we,” “us”) processes and delivers orders placed through our website. By placing an order, you agree to the terms outlined below.
Orders are typically processed within 1–2 business days of purchase, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking information where available.
The estimated delivery times will change once we are shipping out of the US.
But currently it is roughly the following…
We currently ship to the following regions:
Once we are shipping from the US, it will be approximately 3-5 business days to the United States and Canada.
Delivery times are estimates only and begin from the date of dispatch, not the date of order. Delays may occur due to customs processing, carrier delays, or other circumstances beyond our control.
Shipping costs are calculated at checkout based on your delivery address and order size, and will be clearly displayed before you complete your purchase.
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate cancellation requests, provided the order has not yet been dispatched. Once an order has shipped, it can no longer be cancelled, and our standard Refund Policy will apply.
For orders shipped outside the origin country, please note that customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the order total.
If you are located in the European Union, you have the right to cancel your order and return unopened products within 14 days of receipt, for any reason, including a change of mind. Opened or used products may not be eligible for this right of withdrawal. For full details, please refer to our Refund Policy.
If your order arrives damaged, incomplete, or has not arrived within the estimated delivery window, please contact our support team before raising a dispute with your bank or payment provider, so that we can resolve the issue promptly.
For North American related orders please contact
ussupport@thecollectivesupplementco.com
For rest of the world enquiries please contact
support@thecollectivesupplementco.com
